DELIVERY

DELIVERY FEES

Shipping in SOuth Africa is free is you spend more than R650. For any orders under this amount there is a flat fee of R110. This is a door to door service with one of our courier partners, usually The Courier Guy, Fedex or DHL Express.

International shipments is free on all orders above US$120, for any orders under this amount there will be a flat fee of US$30. This is sent with DHL express service and usually takes between 3 and 5 working days from the fulfillment date.

 

Duties and Taxes

The price includes duties and taxes for international orders.

 

Place of delivery

 

Please note that we do not ship to P.O Boxes. Our couriers will need a signature to deliver. We ship worldwide, meaning we will dleiver anywhere on the planet, as long as a valid delivery address and postal code is given.  Local orders will also be delivered to your door or any address that we are given.

 

Delivery time and delays

 

For South African orders:

We will deliver within 2-7 working days after receiving payment, depending on your location. For our outying and regional areas such as Hermanus and Mbombela for example, your delivery might take a few days longer. Usually not longer than 3 extra working days.

We process orders from 08h00-13h00 on weekdays. So, if your order before 13hoo, we will send your package off with our courier on the same day – meaning you should receive your package within 3 working days.

For international orders:

We process orders within 24 hours of order. We usually send the following working day and it takes approxiamtely3-5 business days worldwide. Sent with DHL express service.

 

Delivery completed

 

A delivery is considered completed as soon as the parcel is delviered to an individual at your specified delivery address. This also applies when the parcel has been handed over by the courier, as indicated in the courier’stracking system.

It is your responsibility as buyer, that you or the intended receiver of the gift (if applicable) inspects the parcel on arrival and make known any justfiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged. Such complaints and claims must be brought to the attention of Hemplove by sending an email to lore@hemplove.co.za.

 

Lost parcels

 

If the tracking system (provided to you by email following the shipment of your parcel) provides any indication where the parcel is, you need to email our customer care at lore@hemplove.co.za. If the parcel is found, it will be sent to the specified delviery address by the usual delivery procedure, as set out in the delivery clause.

In case the parcel is declared lost, Hemplove will notify the buyer and reimburse the buyer for the lost  parcel.

 

 

 

Returns and exchanges

 

Defective items, returns and reimbursements

If you are dissatisfied with your purchase due to defect, incorrect size or fit or other reason, your may return it to hemplove within 14 days of delivery, free of charge, and either receive a refund, or have the product replaced, depending on the situation. Returns can only be made by adhering strictly to the procedure below.

– You must complete the return form in full. Click here.

– Once arranged, we will provide you with the waybill details the courier will give you. All details must be entered exactly as indicated and if any has been entered wrong, you will be held liable for the courier fees.

– Products must be returned in their original packaging, with their lables intact and any accesories included, in perfect condition for re-sale. They must not thereforehave been worn, washed or damaged.

If the above conditions are met, once the return has been approved, the total amount of the items returned, will be refunded, if you wish so, and exchanged product will be sent to you, depending on availability.

– An exchange can only be considered if it is identical item in a different size, an identical item without any eventual defects or an item at the exact same retail price.

– Excganges are subject to stock availability. If the item is in stock, it will be sent to you free of charge within a maximum of 15 days.

– In case of a refund, you will receive a confirmation email indicating that the refund will be paid into your bank account within maximum of 30 days. You will be refunded using the exact same bank account details used to make the payment. Cash refunds are not possible.

– Hemplove reserves the right to reject returns sent or communicated beyond the return period limit, or items, which aren’t in the same conditionin which they were received.

 

International returns:

 

– The returned product must be in the original condition sent.

– The returned product ust come with original packaging.

– You are responsible for getting the product back to us.

Once we get the product back, we will refund you in full less any shipping costs/duties we have had to pay.